Refund Policy

1. General rule

Except as stated in this policy, a separate signed agreement, or applicable law, fees for correctly measured and invoiced usage are non-refundable.

Stopping use of the Services or closing an account does not cancel fees already incurred. If a separate signed agreement includes prepaid fees, commitments, or specific refund rights, that agreement controls those matters.

2. Billing errors and duplicate payments

You must report an alleged billing error or duplicate payment within 14 days after the applicable payment. Email legal@deeplinkly.com and identify the account, invoice, payment, disputed amount, and reason for the request.

If we confirm a billing error or duplicate payment, we will return the refundable amount to the original payment method, subject to section 5.

3. Unauthorised payments

Report a payment that you believe was unauthorised promptly after discovering it. The 14-day contractual deadline in section 2 does not apply to an unauthorised-payment claim.

Your request must include:

• the transaction or payment ID;
• the email address associated with the Deeplinkly account;
• the payment date and amount;
• the reason you believe the payment was unauthorised; and
• a suitably redacted bank or payment-processor record supporting the claim.

You must reasonably cooperate with an investigation by Deeplinkly, Stripe, Razorpay, the relevant bank, or the relevant payment network. Do not send us a complete card number, CVV, OTP, password, PIN, or other authentication secret.

If the claim is confirmed, we will return the refundable amount to the original payment method, subject to section 5. You may also have rights through your bank, payment provider, or payment network.

4. Fraudulent or bot traffic

If you believe metered usage resulted from fraudulent or bot traffic, you may request an account credit by emailing legal@deeplinkly.com within 7 days after the affected usage was invoiced. Your request must identify the affected account, invoice, campaigns or links, time period, disputed usage, and provide sufficient supporting evidence for us to investigate.

Deeplinkly may investigate the traffic and may approve or reject the request in its sole discretion. A request does not create an automatic right to a credit. If approved, the remedy is an account credit in an amount determined by Deeplinkly, not a cash refund. We will tell you the approved amount and how the credit may be used.

5. Payment-provider charges

Refunds are made to the original payment method through Razorpay for customers in India and through Stripe for customers outside India.

Where permitted by applicable law and payment-network or gateway rules, we may deduct payment-processing or refund charges that Stripe or Razorpay actually imposes on the refunded transaction and does not return to us. Any deduction is limited to the actual non-recoverable charge and is not an additional Deeplinkly fee.

The payment provider and the customer's bank control the time required for a refund to appear. Deeplinkly does not guarantee a particular bank-processing time.

6. Non-waivable rights

Nothing in this policy limits any refund, chargeback, or other right that cannot lawfully be limited. Applicable bank, payment-provider, and payment-network processes continue to apply.

7. Contact and company information

Send refund and account-credit requests to legal@deeplinkly.com.